Terms and conditions

Version dated 17 October 2026. Shop: bizuteriazintencja.com.

1. Seller and contact details

Biżuteria z intencją is operated by Kamila Gniadek as unregistered business activity under Polish law. The seller’s address, also used for correspondence, returns and complaints, is ul. Brzoskwiniowa 6 m. 2, 61-160 Czapury, Poland. Email: bizuteriazintencja@gmail.com, telephone: 785 402 288, contact hours 9 am–7 pm. Calls are charged according to the customer’s telephone provider’s tariff.

2. Products and prices

We sell natural stone pendants in silver settings. Each product page describes the individual piece’s features, material, dimensions, price and availability. Photographs of real products show the actual piece offered. Screen settings may affect colour appearance; this does not limit liability for conformity with the contract. A chain is included only where the description expressly says so.

All prices are in Polish zloty and are the final product prices. The seller is exempt from VAT. Delivery is charged separately and shown before an order is placed. Items expressly labelled as demo are collection visualisations, carry a sample price and cannot be ordered.

Stone meanings are described as traditional symbolism and inspiration for personal intention. We do not attribute therapeutic effects to the jewellery. A stone’s natural pattern does not remove the right to complain if the product does not match its description or the contract.

3. Ordering and formation of the contract

Orders are accepted through the online shop for delivery within Poland. An account is not required. Add a product to your cart, enter the information needed to fulfil the order, select delivery and payment, check the summary and read these terms. You can correct your information and cart until you submit the form. The “Place order” button constitutes an order with an obligation to pay.

Product information is an invitation to make an offer. Submitting an order is an offer to purchase. The automatic email acknowledges receipt. The contract is formed when the seller confirms acceptance for fulfilment. If a one-of-a-kind piece is unavailable, the customer will be informed and any payment refunded promptly. We do not substitute another piece without agreement.

The contract is concluded in Polish. Order information and shop documents are supplied by email on a durable medium. These terms can also be saved or printed from this page. The version in force when an order is placed applies to that order.

4. Payment and delivery

Online payments are processed by Autopay S.A., ul. Powstańców Warszawy 6, 81-718 Sopot, Poland, KRS 0000320590, NIP 5851351185. Provider information: autopay.pl. Select Autopay at checkout and follow the payment provider’s instructions. Currently available methods are shown in the payment form; availability may depend on your device and the selected method. We receive electronic payment confirmation. Opening the payment screen or returning to the shop does not by itself confirm successful payment.

Delivery within Poland

• InPost parcel locker: PLN 16.49 per order.
• InPost courier: PLN 19.49 per order.

We arrange shipments through Furgonetka.pl; InPost is the carrier. For parcel locker delivery, select a point on the map and confirm it. Its code and address are saved with your order. For courier delivery, enter your delivery address.

We dispatch within 3 working days of payment confirmation. Working days are Monday to Friday, excluding public holidays. Estimated transit time is 1–3 working days after dispatch; total estimated delivery time is up to 6 working days from payment confirmation. We will inform you of delays. Statutory rights relating to delay are unaffected.

For order or delivery questions, email bizuteriazintencja@gmail.com.

The seller is responsible for the parcel until it is delivered to the consumer by a carrier offered in the shop. A damage report can help investigate damage but is not a condition for making a complaint.

5. Withdrawal from the contract

A consumer has 14 days to withdraw without giving a reason, starting when the consumer or a designated person other than the carrier receives the goods. For goods from one order delivered separately, the period begins on receipt of the last item. An unambiguous withdrawal statement must be sent before the deadline by email or to the seller’s address. The form on the Returns and complaints page may be used but is not compulsory.

The product must be returned no later than 14 days after giving notice of withdrawal. The customer bears the direct return postage cost. We refund payments, including the cost of the least expensive standard delivery available for the order, within 14 days of receiving the statement. We may withhold the refund until we receive the goods or evidence of their return, whichever occurs first. Refunds use the original payment method unless the customer expressly agrees to another method without additional charges.

The customer is liable only for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning. Original packaging and a receipt are not conditions for return. Being handmade, one of a kind or made with a natural stone does not itself exclude the right to withdraw. The current range consists of finished products; any personalised orders require separate arrangements and information before purchase.

6. Complaints

The seller must supply goods that conform to the contract. Under the Polish Consumer Rights Act, the seller is liable to consumers for a lack of conformity revealed within 2 years of delivery. Complaints may be submitted by email or post using the details in section 1. Helpful information includes contact details, the product or order reference, a description of the problem and the remedy requested. A receipt is not the only acceptable proof of purchase; photographs and the suggested form are optional.

The consumer may request repair or replacement. The seller may change the remedy if the chosen remedy is impossible or would involve disproportionate costs, and may refuse to bring the goods into conformity if both remedies are impossible or disproportionately costly. Repair or replacement must be free of charge, within a reasonable time and without significant inconvenience. The seller bears the necessary costs, including collection.

A price reduction or withdrawal may be requested in the circumstances provided by law, particularly where the seller refuses to bring the product into conformity, fails to do so properly, the problem remains after an attempt, the lack of conformity is sufficiently serious to justify an immediate remedy, or it is clear that conformity will not be achieved within a reasonable time and without significant inconvenience. Withdrawal is unavailable for a minor lack of conformity; however, a lack of conformity is presumed to be significant.

We respond to complaints within 14 days of receipt. Failure to respond within that period means the complaint is accepted. No additional guarantee purchase is required. Full statutory rights apply regardless of care instructions.

7. Electronic services and data

The shop provides a catalogue, cart, order form and customer account access free of charge. Internet access, a current browser supporting JavaScript and necessary cookies, and an active email address are required. The cart and form service ends when the order is submitted or use ceases. An account, if created, may be closed by contacting the seller; this does not affect existing contracts or legally required data retention.

Unlawful content and interference with the shop are prohibited. Complaints about electronic services may be sent to the email or postal address above, with a description and reply details; we respond within 14 days. Data processing rules are set out in the Privacy policy.

8. Disputes and final provisions

Consumers may seek assistance from a municipal or district consumer ombudsman, the Trade Inspection or an out-of-court dispute resolution body. Information and authorised bodies are listed at polubowne.uokik.gov.pl. The seller’s participation is voluntary unless a specific law provides otherwise; the seller’s position will be communicated as required by law following an unresolved complaint. This does not limit the right to bring proceedings before the competent court.

Withdrawal and conformity rights also apply to a natural person entering a contract directly related to their business where the contract is not professional in nature for that person within the meaning of applicable law. These terms do not exclude or limit rights that cannot be contractually limited. Matters not covered are governed by Polish law, particularly the Civil Code and Consumer Rights Act. Changes to these terms do not apply retroactively to orders already placed.