Returns and complaints

Would you like to return a pendant or report a problem? Email bizuteriazintencja@gmail.com or write to: Kamila Gniadek, Biżuteria z intencją, ul. Brzoskwiniowa 6 m. 2, 61-160 Czapury, Poland.

Returns without giving a reason

As a consumer, you have 14 days from receiving the goods to notify us of withdrawal. You then have a further 14 days from giving notice to return the product. A clear statement is enough; the form below is optional. You do not need the shop’s permission or to give a reason. These rights also apply to sole traders with consumer rights as described in the terms.

Send the securely packaged product to the address above. You bear the direct return postage cost. We refund your payment and the cost of the least expensive standard delivery available at purchase within 14 days of receiving your statement. We may wait until we receive the product or proof of return, whichever is earlier. We refund by the same method unless you expressly agree to another free method.

You may examine and try on the jewellery as you would in a physical shop. You are liable for diminished value only where handling exceeded what was necessary to assess the product. Missing original packaging or a receipt does not remove the right to withdraw. Finished pendants may also be returned when they are handmade, one-of-a-kind pieces.

Sample withdrawal statement

Copy this text into an email, or print and complete it:

Email a withdrawal notice

Product complaints

If the pendant does not conform to the contract, you may make a complaint. The seller’s liability covers a lack of conformity revealed within 2 years of delivery. We respond within 14 days of receiving the complaint; no response means acceptance.

Describe the problem, identify the product and requested remedy, and provide contact details. Photographs can help but are not compulsory. You may prove purchase with an order or payment confirmation, for example; a receipt is not required. We will contact you to arrange free collection or another way to submit the product for assessment. The seller bears the necessary repair or replacement costs.

You may initially request repair or replacement. A price reduction or withdrawal is also available in the cases provided by law, including a significant lack of conformity or an unsuccessful repair or replacement. Section 6 of the terms and conditions gives details.

Optional complaint template

Full name and contact details: …
Product and order number (if known): …
Date received: …
Description of the lack of conformity and date noticed: …
Requested remedy: …

Using this template is not a condition for having a complaint considered. If you have questions, call 785 402 288.